Privacy Policy

mole4d operates an online betting platform serving players in Indonesia. We recognize that the personal data you share with us is provided in trust, and we take that responsibility seriously. This Privacy Policy sets out, in clear and transparent language, what personal data we collect from you, why we collect it, how we protect it, and what rights you have in relation to your data.

This document should be read in conjunction with our Terms & Conditions, which govern your use of the mole4d platform. Where this Privacy Policy conflicts with the Terms & Conditions on matters relating to data protection, this Privacy Policy shall prevail.

By creating an account on mole4d, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the platform.

For the purposes of applicable data protection law, the data controller responsible for your personal information collected via the mole4d platform is mole4d, licensed and operated under international gaming regulations. We are the entity that determines the purposes for which and the manner in which your personal data is processed.

If you have any questions about how your data is processed, or wish to exercise any of your data subject rights, please contact our Data Protection Officer via the contact details provided in Clause 14 below.

mole4d collects several categories of personal data to operate the platform, provide services to you, meet legal and regulatory obligations, and improve your user experience. The data we collect includes:

We collect this data directly from you when you register, verify your account, make transactions, or contact our support team. We also collect technical data automatically through your use of the platform via cookies and similar technologies (see Clause 9 for details).

mole4d processes your personal data for the following purposes, each of which is necessary for the operation of an online betting platform or required by law:

• Account management: To create and maintain your player account, authenticate your identity, and enable secure login.
• Transaction processing: To process deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), verify payment ownership, and maintain transaction records in Indonesian Rupiah (IDR).
• KYC compliance: To verify your identity and age (minimum 21 years), comply with anti-money-laundering regulations, and prevent fraudulent account registrations.
• Game provision: To deliver sports betting markets (including football from BRI Liga 1, English Premier League, and international competitions), live casino games, slot games, and togel (traditional Indonesian lottery products).
• Customer support: To respond to your inquiries via live chat (24/7), email ([email protected]), and resolve disputes or technical issues in a timely manner.
• Responsible gaming: To implement deposit limits, session time-outs, self-exclusion periods, and other player protection measures you activate on your account.
• Bonus & promotions: To administer welcome bonuses, VIP cashback programs, and promotional campaigns, including wagering requirement tracking.
• Security & fraud prevention: To detect and prevent unauthorized account access, duplicate accounts, bonus abuse, match-fixing, collusion, and other prohibited conduct.
• Marketing communications: To send you promotional offers, game updates, and platform news (you may opt out at any time via your account settings).
• Analytics & improvement: To analyze platform usage patterns, optimize game performance, improve user interface design, and develop new features based on player behavior data (anonymized where possible).
• Legal compliance: To comply with applicable Indonesian and international laws, respond to lawful requests from authorities, and maintain audit trails for regulatory purposes.

We process your personal data on the following legal bases under applicable data protection law:

• Contractual necessity: Processing is necessary to perform our contract with you (the Terms & Conditions you accepted when registering), including providing platform access, processing bets, and paying out winnings.
• Legal obligation: Processing is required to comply with our legal obligations, including KYC verification, anti-money-laundering checks, age verification, responsible gaming reporting, and tax record-keeping.
• Legitimate interests: Processing is necessary for our legitimate business interests — such as fraud prevention, platform security, service improvement, and direct marketing — provided these interests do not override your fundamental data protection rights.
• Consent: Where required by law, we obtain your explicit consent before processing sensitive data categories or sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6.1 Service Providers. mole4d shares your personal data with trusted third-party service providers who assist in operating the platform. These providers are contractually bound to process your data only on our instructions and solely for the purposes we specify. Third-party service providers include:

• Payment processors: To facilitate deposits and withdrawals via Indonesian banks and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja where available).
• KYC verification services: To verify the authenticity of identity documents (Indonesian KTP, passport) and perform address verification checks.
• Game studios: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft receive minimal data necessary to deliver their games on the platform.
• Cloud hosting providers: To securely store platform data on encrypted servers with redundant backups and physical access controls.
• Communication tools: Live chat providers and email delivery services that enable 24/7 customer support in WIB (Western Indonesia Time).
• Analytics services: To generate anonymized usage statistics and platform performance metrics (no personally identifiable information is shared unless necessary).

6.2 Legal Disclosures. mole4d may disclose your personal data to law enforcement, regulatory authorities, or other governmental bodies where required by law, court order, or legal process. We will only disclose the minimum data necessary to comply with the legal requirement and will notify you of such disclosure unless prohibited by law.

6.3 Business Transfers. In the event that mole4d is acquired by, merges with, or transfers substantial assets to another entity, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the new entity will be bound by the terms of this Privacy Policy.

6.4 We Do Not Sell Data. mole4d does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. Your data is used exclusively for platform operations and authorized service delivery.

mole4d retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. Specific retention periods include:

• Active accounts: Data is retained for the entire duration your account remains active plus a minimum of 7 years following account closure for regulatory compliance and dispute resolution.
• KYC documents: Identity verification documents are retained for 7 years from the date of verification or account closure, whichever is later, in compliance with anti-money-laundering regulations.
• Transaction records: Financial transaction history (deposits, withdrawals, bets, winnings) is retained for a minimum of 7 years for tax reporting and audit purposes.
• Communication records: Live chat transcripts and email correspondence are retained for 3 years to support ongoing customer service quality and dispute resolution.
• Marketing data: Data used solely for marketing purposes is deleted within 2 years of your last interaction with the platform if you do not return as an active player.
• Self-excluded accounts: If you self-exclude from mole4d, your account data is retained for the duration of the exclusion period plus 7 years to prevent re-registration and maintain responsible gaming records.

When personal data is no longer required, we securely delete or anonymize it in accordance with industry best practices.

mole4d employs a comprehensive suite of technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. Our security framework includes:

• 256-bit SSL encryption: All data transmitted between your device and mole4d servers is encrypted using industry-standard Secure Sockets Layer (SSL) protocol — the same encryption used by major banks.
• Encrypted data storage: Personal data at rest is stored using AES-256 encryption on secure servers with restricted physical and network access.
• Access controls: Only authorized mole4d personnel with a legitimate operational need can access personal data, and all access is logged and audited regularly.
• Two-factor authentication (2FA): Available for all player accounts to add an extra layer of login security beyond username and password.
• Regular security audits: Independent third-party security firms conduct penetration testing and vulnerability assessments on the mole4d platform at least annually.
• Intrusion detection systems: Real-time monitoring systems alert our security team to suspicious activity, unauthorized access attempts, or anomalous data transfers.
• Staff training: All mole4d employees undergo mandatory data protection and security training annually to ensure compliance with privacy best practices.

While we implement robust security measures, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us at [email protected] if you suspect unauthorized access to your account.

mole4d uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file placed on your device that allows us to recognize you across sessions and tailor the platform to your preferences.

Types of cookies we use:

• Essential cookies: Required for core platform functionality, including secure login, account authentication, and shopping-cart-style bet slip retention. These cookies cannot be disabled without breaking critical features.
• Performance cookies: Collect anonymous data on how you use the platform — which pages you visit, how long you stay, and what games you play — to help us optimize performance and user experience.
• Functional cookies: Remember your preferences such as language settings, time zone (defaulting to WIB), and game filters to provide a customized experience.
• Marketing cookies: Track your interaction with promotional banners, email campaigns, and affiliate links to measure the effectiveness of our marketing efforts and deliver relevant offers.

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit platform functionality. mole4d does not respond to Do Not Track signals as there is no industry standard for such signals at this time.

Under applicable data protection law, you have the following rights in relation to your personal data held by mole4d:

• Right of access: You may request a copy of all personal data we hold about you, including account details, transaction history, and communication records. We will provide this data in a structured, commonly used format.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request correction. You can update most account information directly via your account settings.
• Right to erasure: You may request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. Note that we may be legally required to retain some data (e.g., transaction records) for regulatory compliance.
• Right to restriction: You may request that we limit the processing of your data in certain situations, such as while disputing the accuracy of your personal data or the lawfulness of processing.
• Right to data portability: You have the right to receive your personal data in a portable format and to transmit it to another service provider where technically feasible.
• Right to object: You may object to processing based on legitimate interests or direct marketing at any time. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our support team at [email protected] with "Data Subject Request" in the subject line. We will respond within 30 days of receiving a valid request.

The mole4d platform may contain links to third-party websites, such as game studio websites, payment provider portals, or responsible gaming resources. mole4d is not responsible for the privacy practices or content of these external sites. We recommend that you review the privacy policies of any third-party site you visit through links on our platform.

This Privacy Policy applies solely to personal data collected by mole4d and does not extend to information collected by third parties, even if accessed via our platform.

mole4d is an adult-only platform. We do not knowingly collect personal data from individuals under 21 years of age. Our registration process includes mandatory date-of-birth verification, and our KYC process requires government-issued photo ID to confirm age before the first withdrawal.

If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately delete that data, close the account, void all associated bets, and return any deposited funds to the verified source of deposit.

If you are a parent or guardian and believe your child has provided personal information to mole4d, please contact us immediately at [email protected] so we can take appropriate action.

mole4d reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated to registered members via email to the address on record or via a prominent notice on the platform homepage.

The "Last Updated" date at the top of this document indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of the mole4d platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated terms, you must cease using the platform and may request account closure.

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or need to report a suspected data breach, please contact the mole4d Data Protection Team through the following channels:

• Email: [email protected] (plain text — not a clickable link) — use subject line "Privacy Inquiry" or "Data Subject Request"
• Live Chat: Available 24 hours daily via the platform interface (select "Privacy & Data Protection" as your inquiry category)
• Support Hours: 24 hours daily, 7 days a week (WIB — Western Indonesia Time, UTC+7)
• Response Time: Live chat responses within 2 minutes; email responses to privacy inquiries within 48 hours; formal data subject requests within 30 days

For formal data subject access requests or erasure requests, we may require additional identity verification to protect your data from unauthorized disclosure.